I help organizations structure research and knowledge systems so decisions are faster, smarter, and more ethical.
Who am I?
I am an Experience Design and Research Operations leader with 11+ years driving end-to-end experience quality, cross-functional alignment, and research-driven product strategy.
An expert in journey mapping, lifecycle experience optimization, and building enterprise frameworks that increase trust, coherence, and product adoption.
Skilled in guiding teams, translating insights into design direction, and shaping connected customer experiences.
What are my strengths?
End-to-End Journey Mapping | Experience Strategy | UX Research Leadership | Cross-Functional Alignment | Design Governance | Qualitative & Quantitative Insights | Framework & System Design | Lifecycle Experience Optimization | Coaching & Mentorship | User-Centered Culture Evangelism
Where was I educated?
SUNY Oswego- 2014
M.A. Human Computer Interaction
GPA: 3.99
SUNY Potsdam- 2010
B.A. History
GPA: 3.6
Research Leadership & Strategy 